Payment & Policies

50% deposit is required for new web site design. Balance due on delivery and any additional costs must be paid in full before web site is rendered active
 
All requests for updates and changes (maintenance) must be submitted in writing by email or attachment to email (.doc, .pdf, .txt, .rtf).
Maintenance requests will be completed within two business days of initial request. Exempt from this are changes or updates that require more than 4 hours to complete or where further consultations with the customer are required.
 
Maintenance contract work will have priority over non-contracted work. Requests for changes and updates not under contract will be handled on a first come, first serve basis.
 
Changes or updates specifically requested to be made before or after business hours, on weekends or holidays will be billed at $50.00 per hour with prior customer approval.
 
Invoices will be emailed upon completion of work, or once a month in the case of maintenance fees.
Payment for maintenance services rendered is due within 15 days of work completion.
Late or nonpayment of charges will allow us to remove or replace any updated or changed web pages or files at our discretion.
 
A late charge of 5% will be assessed to payments not received by due date and for each billing period (30 days) payment is overdue.